FAQ

Q: What shipping methods are available?
A: We choose appropriate shipping methods for delivery like Royalmail, UPS or DHL. When your order's shipped, you’ll receive an email with the tracking information.Please read Shipping Policy for more info.

Q: How long will it take to get my package?
A: For UK address, orders will arrive in 6-8 weekdays via EXPRESS shipping service.Some remote areas will cost more time.Please read Shipping Policy for more info.

Q: What payment methods do you accept?
A: We ensure secure payment with Paypal.

Q: Can my order be shipped to a P.O. box?
A: No. Orders must be shipped to a physical address.

Q: Why my payment's rejected?
A: 1、Maybe your credit card is not supported, you can try another credit card.
2、Cvv or card information is wrong. You can contact your bank to help you out.
3、Expired card.

Q: Do I need an account to place an order?
A: This is optional. Goldenwarm is dedicated to offering the best customer shopping experiences.

Q: How can I track my order?
A: You can track your order any time online via our Order Status page. Alternatively, you can track the order directly on the carriers’ website with the tracking number.

Q: Who should I contact if I have any queries?
A: Contact Service@Goldenwarm.co.uk and we will reply to you in 24 hours.

Q: What is your return policy?
A: If you are not satisfied with your purchase, we will gladly accept your return within 30 days from the date of delivery. All online orders need to be returned to our warehouse ( NOT our office address). Please send us an email at Service@Goldenwarm.co.uk for detailed RETURN PROCESS.

Q: When will I be refunded if I return my order?
A: It will take around 3-5 business days for the parcel to arrive back to us and the refund will be done within 5 business days. Generally, it will take 2-3 weeks for the refund to appear on your bank account. Please contact us if you have further questions about your refund status.